Project Success and Project Failure Are Not Absolutes

16. Juli 2019
Kategorien
Newsletter abonnieren

Project success and project failure are NOT absolutes

Project success and project failure are NOT absolutes. It may not be possible to be a little bit pregnant, but you can be a little bit successful.

Every project has multiple success criteria related to business results, product/service results, and project delivery results (cost, schedule, scope, and quality).

Some criteria are absolute, meaning they must be completed on or before the original planned date, and some are relative, meaning they must be completed by a date acceptable to the client.

Project success is determined by how many of your success criteria are satisfied, and how well.

Whether or not a project is successful depends on who you ask. The very happy project manager that implemented the SAP project as scoped on time and below budget (I know, this will NEVER happen), the end users who absolutely hate the complexity and slowness of the new system, and the COO that has seen IT costs double whilst none of the expected savings materialized may all have very different opinions on the success of the project.

Project success also depends on when you ask. Twelve months after go live the users will have a better grasp of the system and initial performance problems will have been solved. And slowly but steadily, the expected savings will often start to materialize as well.

In a nutshell: In order to determine project success, you must define all the criteria relevant to your project, define how you will measure them, and define when you will measure them.

Tags

Das könnte Sie auch interessieren

The Professional Services Transformation Paradox #11 – Risk Mitigation vs. Innovation

7. Mai 2026

Professional services firms are designed to minimize risk. Their business model depends on trust, reputation, and consistency. Clients rely on them for assurance, judgment, and reliability, which means failure is not just a delivery issue, but a firm-level risk. A single incident can have disproportionate consequences, whether through litigation, regulatory scrutiny, or reputational damage. That

Weiterlesen

The Professional Services Transformation Paradox #10 – Client Intimacy vs. Platform Standardization

28. April 2026

Professional services firms win through relationships. The closer they are to the client, the more value they create. Understanding the client’s context, adapting to their needs, shaping solutions around specific situations rather than applying generic ones. That is where trust is built, where differentiation happens, and where premium pricing becomes possible. Standardization moves in the

Weiterlesen

The Professional Services Transformation Paradox #8 – Short-Term Revenue vs. Long-Term Capability

23. April 2026

Professional services firms are built around revenue. Revenue is visible, measurable, and immediate. It drives partner compensation, signals performance, and anchors decision-making across the firm. Every client won, every project sold, every hour billed translates directly into current-year outcomes. Capability building works differently. It requires investment upfront, often without immediate return, and pays off over

Weiterlesen

The Professional Services Transformation Paradox #7 – Partner Autonomy vs. Firm-Level Strategy

18. April 2026

One of the defining features of professional services firms is partner autonomy. Partners are expected to build and run their own business. They originate clients, grow revenue, manage teams, and are rewarded based on the performance of what they directly control. This creates strong ownership, high accountability, and a culture where individual success is tightly

Weiterlesen

The Professional Services Transformation Paradox #6 – Service Lines vs. Firm

16. April 2026

One of the most persistent illusions in professional services is the idea of “one firm.” From the outside, large firms present themselves as unified organizations. One brand, one client proposition, one set of capabilities delivered across audit, tax, advisory, and deals. The expectation is clear: if the firm is integrated in the market, it should

Weiterlesen

The Professional Services Transformation Paradox #5 – Global Standardization vs. Local Economics

12. April 2026

One of the least discussed challenges in large transformation programs is the illusion of standardization. From the outside, global professional services firms look highly uniform. One brand, one set of services, one methodology, delivered across countries in a way that suggests consistency and control. Audit, tax, consulting, deals all appear to operate within the same

Weiterlesen

The Professional Services Transformation Paradox #4 – Accountability vs. Alignment

1. April 2026

In large transformation programs, accountability is rarely missing. It is distributed. It sits with executive sponsors, steering committees, transformation offices, service line leaders, and partner groups, each with a defined role and a legitimate claim to involvement. On paper, this creates alignment. In practice, it often removes ownership, because when accountability is spread across too

Weiterlesen

The Professional Services Transformation Paradox #3 – Long-Term Investment vs. Short-Term Management

27. März 2026

One of the most underestimated constraints in professional services transformation is not technology, capability, or even funding. It is time. Real transformation takes longer than most firms are structurally able to tolerate. Core systems such as ERP platforms, data architectures, AI capabilities, or global workflow solutions are not incremental improvements. They are foundational changes. They

Weiterlesen

The Professional Services Transformation Paradox #2 – Internal vs. Client Execution

26. März 2026

One of the most persistent, and least openly discussed, tensions in professional services firms lies in how they execute their own transformations. It is a tension that does not reveal itself in strategy decks or partner presentations, but in the day-to-day reality of large internal programs that quietly struggle to deliver. At first glance, the

Weiterlesen

The Professional Services Transformation Paradox #1 – Technology Alliances vs. Internal Fit

20. März 2026

This article is part of a series exploring the tensions at the core of the Professional Services Transformation Paradox. The paradox itself is straightforward, yet deeply consequential. Firms that excel at transforming their clients often struggle to transform themselves. Not because they lack capability, but because their own structures, incentives, and operating models create resistance

Weiterlesen
Next