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Case Study 21: The Australian Securities Exchange (ASX) $250 Million CHESS Blunder
6. Januar 2025
The Australian Securities Exchange (ASX) embarked on an ambitious journey to replace its 25-year-old Clearing House Electronic Subregister System (CHESS) with a state-of-the-art, blockchain-based platform. Initially envisioned as a groundbreaking project to enhance efficiency, security, and scalability, the CHESS replacement project quickly turned into a cautionary tale. The initiative faced repeated delays and escalating costs
Case Study 20: The $4 Billion AI Failure of IBM Watson for Oncology
7. Dezember 2024
In 2011, IBM’s Watson took the world by storm when it won the television game show Jeopardy!, showcasing the power of artificial intelligence (AI). Emboldened by this success, IBM sought to extend Watson’s capabilities beyond trivia to address real-world challenges. Healthcare, with its complex data and critical decision-making needs, became a primary focus. Among
Case Study 19: The $20 Billion Boeing 737 Max Disaster That Shook Aviation
20. August 2024
The Boeing 737 Max, once heralded as a triumph in aviation technology and efficiency, has since become synonymous with one of the most catastrophic failures in modern corporate history. This case study delves deep into the intricacies of the Boeing 737 Max program—a project that was initially designed to sustain Boeing’s dominance in the narrow-body
Case Study 18: How Excel Errors and Risk Oversights Cost JP Morgan $6 Billion
2. Juli 2024
In the spring of 2012, JP Morgan Chase & Co. faced one of the most significant financial debacles in recent history, known as the «London Whale» incident. The debacle resulted in losses amounting to approximately $6 billion, fundamentally shaking the confidence in the bank’s risk management practices. At the core of this catastrophe was the
Case Study 17: The Disastrous Launch of Healthcare.gov
19. März 2023
Barack Obama was inaugurated on January 20, 2009, after defeating his opponent John McCain by 365 electoral college votes to 175. One of Obama’s primary campaign issues was fixing America’s healthcare system by providing affordable options to the 43.8 million uninsured Americans. In 2010, the year Obama signed the Affordable Care Act (ACA), the United
Case Study 16: Nike’s 100 Million Dollar Supply Chain «Speed bump»
16. Oktober 2022
“This is what you get for 400 million, huh?” Nike President and CEO Phil Knight famously raised the question in a conference call days before announcing the company would miss its third-quarter earnings by at least 28% due to a glitch in the new supply chain management software. The announcement would then send Nike’s stock
Case Study 15: How the Scottish Police Got £25 Million Back but Lost 3 Years on I6
15. September 2021
In 2013, professional services company Accenture was awarded a ten-year, £46.11m contract to provide the i6 computer system to Police Scotland by the Scottish Police Authority (SPA). The i6 system was intended to replace 130 electronic and paper-based systems covering 80 per cent of police processes for recording crime and missing persons. The program started
Case Study 14: How Texas Wasted $367 Million on an Unusable Child Support Enforcement System
24. Oktober 2020
After investing $367.5 million in a child support enforcement system, the only thing that the state of Texas has to show for is some hard-won lessons. Initiated by the Office of the Attorney General (OAG) in 2007, “T2” aimed to deliver a secure, web-based system to automate manual functions, streamline daily operations, enable staff to
Case Study 13: Vodafone’s £59 Million Customer Relationship Disaster
30. Mai 2020
In October 2016 the British multinational telecommunications company Vodafone achieved an unwelcome milestone – the single biggest fine for “serious and sustained” breaches of consumer protection rules in the UK. It was the result of a troubled CRM and billing consolidation project. UK telecoms regulator Ofcom slapped a £4.6 million fine on Vodafone,
Case Study 12: Lidl’s €500 Million SAP Debacle
5. Mai 2020
It was to be a monumental and transformative project for grocery store chain Lidl. And success appeared certain. Lidl and German software giant SAP are leaders in their respective fields. About a thousand staff and hundreds of consultants implemented a new company-wide system for inventory control for the discount grocery chain, which has close
