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Case Study 11: How BBSI Blew Millions on an Oracle Cloud Solution
21. März 2020
Oracle and its partners KBACE Technologies and Cognizant were sued in January 2019 by Barrett Business Services, Inc. (“BBSI”) in San Francisco Superior Court, for fraud, negligent misrepresentation and breach of contract arising out of one of Oracle’s Cloud Service offerings. BBSI (NASDAQ: BBSI) is a so-called professional employer organization («PEO») in the business of
Case Study 10: LeasePlan Paid $100 Million for a SAP System That Never Went Live
31. Januar 2020
International automotive fleet management company LeasePlan has been hit by a massive bill for a failed SAP implementation. LeasePlan has since dropped SAP to pursue an alternative IT infrastructure, citing the “monolithic nature” of the ERP system as being incompatible with its more agile needs – but not before sinking almost €100 million into its
Case Study 9: The Payroll System That Cost Queensland Health AU$1.25 Billion
15. Dezember 2019
The payroll system implementation disaster at Queensland Health in 2010 is said to be the most spectacular technology project failure in the Southern Hemisphere and arguably the second worst failure of public administration in Australia’s history. The handling of the fires this year being first. Queensland Health is the public sector healthcare provider for the
Case Study 8: How Hertz Paid Accenture $32 Million for a Website That Never Went Live
18. Oktober 2019
Car rental giant Hertz is suing consultant mammoth Accenture over a website redesign that ended in something that never saw daylight. The U.S. corporation Hertz operates the car rental brands Hertz, Dollar, and Thrifty, and has approximately 10,200 corporate and franchise locations throughout the world. With the rapid growth of rideshare apps like Uber and
Case Study 7: The $2.5 Billion Cross-Border Expansion Mistake by Target
10. September 2019
Less than two years after entering Canada, Target shocked the retail world by pulling out. After accumulating $2.5 billion in losses, the Minneapolis-based company shut down all of its 133 Canadian locations and laid off 17,600 employees. In a blog post, Brian Cornell, Target’s chairman and CEO, said the decision to exit Canada was the
Case Study 6: How Revlon Got Sued by Its Own Shareholders Because of a Failed Sap Implementation
4. August 2019
Cosmetics company Revlon’s roots stretch back to its 1932 nail polish launch by Charles Lachman and brothers Charles and Joseph Revson. Since its early days, much has changed. The company’s products have found their way into the everyday lives of individual customers and onto the shelves (digital or physical) of major retailers across the world.
Case Study 5: Workday Did Not Work for Sacramento Public Schools
19. Juli 2019
California’s Sacramento City Unified School District (SCUSD) thought they were getting a good deal when they hired software as a service (SaaS) provider Workday and their service partner Sierra-Cedar for a program intended to improve the management of the district’s finances, payroll, and human resources (HR). Unfortunately, SCUSD’s high hopes of cutting costs and increasing
Case Study 4: The $440 Million Software Error at Knight Capital
5. Juni 2019
Knight Capital Group was an American global financial services firm engaging in market making, electronic execution, and institutional sales and trading. In 2012 Knight was the largest trader in U.S. equities with a market share of around 17 percent on the New York Stock Exchange (NYSE) as well as on the Nasdaq Stock Market. Knight’s
Case Study 3: How a Screwed-Up SAP Implementation Almost Brought Down National Grid
9. April 2019
National Grid USA (NGUSA), which is part of the UK-based National Grid Ltd., supplies electricity and gas in Massachusetts, New York, and Rhode Island. It is one of the largest investor-owned power distribution companies in the U.S. In October 2012 the company faced a very difficult decision. The SAP project that was three years in
Case Study 2: The Epic Meltdown of TSB Bank
13. März 2019
With clients locked out of their bank accounts, mortgage accounts vanishing, small businesses reporting that they could not pay their staff and reports of debit cards ceasing to work, the TSB Bank computer crisis of April 2018 has been one of the worst in recent memory. The bank’s CEO, Paul Pester, admitted in public that
