Technology Transformation
A collection of articles, industry insights, and case studies exploring large-scale technology and operating model transformations inside across multiple industries. The collection examines ERP programs, AI initiatives, platform implementations, governance failures, delivery challenges, organizational resistance, and the structural realities that often determine whether transformation succeeds or fails.
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Case Study 21: The Australian Securities Exchange (ASX) $250 Million CHESS Blunder
6. Januar 2025
The Australian Securities Exchange (ASX) embarked on an ambitious journey to replace its 25-year-old Clearing House Electronic Subregister System (CHESS) with a state-of-the-art, blockchain-based platform. Initially envisioned as a groundbreaking project to enhance efficiency, security, and scalability, the CHESS replacement project quickly turned into a cautionary tale. The initiative faced repeated delays and escalating costs
Case Study 20: The $4 Billion AI Failure of IBM Watson for Oncology
7. Dezember 2024
The scale of the ambition became visible in 2015, when IBM formally launched Watson Health as a dedicated business unit and began assembling capabilities through a series of acquisitions that transformed the initiative from a product into a strategic platform. The company acquired Explorys and Phytel, paid $1 billion for Merge Healthcare, and announced the
Case Study 19: The $20 Billion Boeing 737 Max Disaster That Shook Aviation
20. August 2024
The Boeing 737 Max, once heralded as a triumph in aviation technology and efficiency, has since become synonymous with one of the most catastrophic failures in modern corporate history. This case study delves deep into the intricacies of the Boeing 737 Max program—a project that was initially designed to sustain Boeing’s dominance in the narrow-body
Case Study 18: How Excel Errors and Risk Oversights Cost JP Morgan $6 Billion
2. Juli 2024
In the spring of 2012, JP Morgan Chase & Co. faced one of the most significant financial debacles in recent history, known as the «London Whale» incident. The debacle resulted in losses amounting to approximately $6 billion, fundamentally shaking the confidence in the bank’s risk management practices. At the core of this catastrophe was the
Case Study 17: The Disastrous Launch of Healthcare.gov
19. März 2023
Barack Obama was inaugurated on January 20, 2009, after defeating his opponent John McCain by 365 electoral college votes to 175. One of Obama’s primary campaign issues was fixing America’s healthcare system by providing affordable options to the 43.8 million uninsured Americans. In 2010, the year Obama signed the Affordable Care Act (ACA), the United
How Your Rollout in Waves Can End in a Tsunami
14. November 2022
Multinational system implementations rarely fail because of technology. They fail because the rollout model collapses under its own operational reality. One of the most common triggers is a misunderstanding of what a rollout in waves actually implies. Most organizations believe they are reducing risk when they move away from a big bang deployment. In practice,
Case Study 16: Nike’s 100 Million Dollar Supply Chain «Speed bump»
16. Oktober 2022
“This is what you get for 400 million, huh?” Nike President and CEO Phil Knight famously raised the question in a conference call days before announcing the company would miss its third-quarter earnings by at least 28% due to a glitch in the new supply chain management software. The announcement would then send Nike’s stock
White Elephant Stampede: Case Studies in Policy and Project Management Failures
15. Oktober 2022
This month one of the book projects I have been part of has been published by Connor Court Publishing in Australia. The book is titled «White Elephant Stampede: Case Studies in Policy and Project Management Failures«, and it examines the seemingly endless cavalcade of projects that fail to meet their objectives, cost more than expected and
Why Are Your Best People Not Working on This?
7. August 2022
Large organizations do not lose control of critical transformation programs because they lack capability. They lose control because they systematically keep their best people out of them. It happens again and again. The organization launches a multi-million ERP, CRM, HCM, or core banking program. The stakes are obvious. If it fails, it disrupts operations, damages
Don’t Forget SaaS Performance Testing!
7. Juli 2022
Most SaaS implementations do not fail because they lack functionality. They fail because they are too slow to use. That sounds trivial. It is not. Performance is one of the few factors that directly determines whether a system will be used at all. If users have to wait after every click, every search, every transaction,